Refund Policy of Bilson Law

 

This Refund Policy (“Policy”) applies to any products purchase on our website.

RETURNS

We hope that you love your Bilson Law purchase, but if your item is faulty you are welcome to return the product within 14 days.

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law. Please read this Policy before making a purchase so that you understand your rights if you are not satisfied with your order. 

We do not offer change-of-mind returns.

We do offer returns for damaged products or products not fit for purpose.

CONDITIONS OF RETURNS

  • Item is returned within 14 days of purchase.
  • The original receipt or proof of purchase is provided.
  • The returned item is unused with original packaging.
  • Returned item is not a Gift Voucher.
  • Items purchased on Sale as part of final markdowns can be exchanged only.

BY POST

If you purchased a product online, you can post the item/s you would like to return directly to our address as listed below along with you full name, address and purchase date and we will contact you as soon as it arrives back to our warehouse.

·         Bilson Law Returns

·         PO Box 4161

·         EAST GOSFORD  NSW  2250

Please note, the cost of return postage is at your own expense and you will not be refunded for the cost of your return. We unfortunately cannot accept responsibility for items that are lost or damaged by your courier when being returned. We recommend keeping a copy of your tracking number in case you need to follow up.

IN STORE

If you collected your item instore you will need to return it to the Bilson Law office during business hours.
Please note: Online products can be returned or exchanged in store.

If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time.

RESPONSE

Once we receive your faulty item, we expect to respond to you within 10 business days.

CONTACT US

Please contact us if you have any questions: info@bilsonlaw.com.au